Home Team Home Solutions ("we," "us," or "our") operates the website hometeamroof.com (the "Site"). This Privacy Policy explains what information we collect when you use the Site, how we use it, and with whom we share it.
By using the Site or submitting an inquiry, you agree to the practices described in this policy. If you have questions, contact us at thehometeamroofing@gmail.com or (832) 422-3039.
When you submit a contact or project estimate form on our Site, we collect the information you enter, which may include:
Not all fields are required on every form. You control what you submit.
When you visit the Site, we and our third-party analytics providers may automatically collect certain technical information, including your IP address, browser type, operating system, pages visited, time spent on the Site, and referring URL. This information is collected through cookies and analytics tools described below.
We do not collect payment card numbers or financial account information through the Site. Financing applications are processed through our third-party financing partner and are subject to their separate privacy practices.
We use the information you submit to:
We do not use your information for automated customer-facing marketing messages, and we do not send automated text messages (SMS) to customers. See the section below for details on how SMS is used internally by our staff.
Home Team Home Solutions does not send automated SMS or text messages to customers or website visitors. Submitting a form on our Site does not enroll you in any text messaging program.
When a new inquiry is submitted through our website, an automated SMS alert is sent to authorized Home Team Home Solutions staff members. This is an internal operational tool — staff members receive one notification per new website inquiry so they can follow up promptly.
| Business | Home Team Home Solutions |
| Recipient | Authorized company staff only — not customers or website visitors |
| Message Trigger | New inquiry submitted via hometeamroof.com |
| Frequency | Approximately one message per new website inquiry received |
| Rates | Standard message and data rates may apply per the recipient's carrier plan |
| Opt-Out | Reply STOP to stop receiving messages |
| Help | Reply HELP or contact (832) 422-3039 |
The data transmitted in internal SMS alerts includes the customer's submitted name, phone number, and service type — the minimum necessary for staff to respond. This information is not shared with any third parties through this program other than the messaging platform (GoHighLevel/Twilio) used to deliver the notification.
When you submit an inquiry, your contact information is transmitted to GoHighLevel, a customer relationship management platform we use to store leads and manage follow-up. GoHighLevel receives and stores the information you submit so our team can contact you. GoHighLevel's privacy practices are governed by their own privacy policy.
We use Google Tag Manager (GTM) on our Site to manage analytics and tracking tools. Through GTM, Google Analytics collects aggregate, anonymized data about how visitors use our Site — including pages visited, time on site, and general location (at the city or regional level). We use this data to understand how the Site is performing and make improvements. Google's privacy practices are described at policies.google.com/privacy.
Our Site links to a third-party financing portal for customers who wish to explore financing options. If you click the financing link and submit a financing application, your information is collected and processed by that third party under their own privacy policy, which is separate from this one.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Our Site uses cookies and similar technologies primarily through Google Tag Manager. Cookies are small text files stored in your browser that help us understand how the Site is used. You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.
We do not use cookies to serve targeted advertising on third-party websites.
We take reasonable technical and organizational measures to protect the information you submit from unauthorized access, disclosure, alteration, or destruction. Form submissions are transmitted over HTTPS. Our CRM system (GoHighLevel) maintains its own security practices for data stored on their platform.
No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.
We retain your information in our CRM system for as long as necessary to respond to your inquiry and manage any resulting project relationship. If you would like your information removed from our systems, contact us directly at thehometeamroofing@gmail.com and we will address your request.
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the Site after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
If you have questions or concerns about this Privacy Policy or the way we handle your information, please contact us:
Questions about your information or how to reach us?